Returns Policy
Last Updated: March 1, 2025
At Kandela Life, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy.
1. Return Eligibility
To be eligible for a return, your item must:
✔ Be in unused condition, with original packaging.
✔ Include the receipt or proof of purchase.
📩 To start a return, contact us at info@kandelalife.com or (984) 326-4268.
2. Non-Returnable Items
We do not accept returns for:
- Opened or used personal care products (for hygiene reasons).
- Sale items and gift cards.
3. Damages & Issues
If your item arrives damaged or incorrect, email us within 48 hours of delivery with photos. We will replace or refund defective items.
4. Exchanges
Want a different product? Simply return your item and place a new order after approval.
5. Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed within 10 business days to your original payment method.
- If you haven’t received a refund after 15 business days, contact us.
📩 Questions? Email us at: info@kandelalife.com or call us at: (984) 326-4268