FAQ

1. Ordering & Shipping

🔹 Where do you ship?
We currently ship nationwide within the United States.

🔹 How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location.

🔹 Do you offer free shipping?
Yes! We offer FREE shipping on all orders over $30.

🔹 How can I track my order?
Once your order ships, you will receive an email with a tracking number to monitor your delivery status.

2. Returns & Refunds

🔹 What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, email us at info@kandelalife.com to initiate a return.

🔹 Are there items that cannot be returned?
For hygiene reasons, we do not accept returns on opened or used personal care products unless they are defective or damaged.

🔹 How long does it take to receive my refund?
Once we receive and inspect your return, refunds will be processed within 10 business days to your original payment method.

3. Product Questions

🔹 Are your products 100% natural?
Yes! Kandela Life products are formulated using natural, plant-based ingredients with no parabens, sulfates, or harsh chemicals.

🔹 Can I use Ortho Shield if I have sensitive skin?
Yes! Ortho Shield is non-irritating and free from harsh chemicals. However, if you have highly sensitive skin or allergies, we recommend doing a patch test before use.

🔹 Does Satiny Hair Growth Oil work for all hair types?
Absolutely! Satiny is formulated for all hair types and works on curly, wavy, straight, and color-treated hair.

🔹 How long does it take to see results with Satiny Hair Oil?
Results vary, but most customers notice less hair fall within 3-4 weeks and improved hair thickness within 6-8 weeks of consistent use.

4. Payments & Discounts

🔹 What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.

🔹 Do you offer discounts for first-time customers?
Yes! New customers receive 10% off their first order. Simply enter the discount code at checkout.

🔹 Do you have a loyalty program?
We are working on one! Stay tuned for exclusive rewards and perks.

📩 Still have questions? Email us at info@kandelalife.com or call us at: (984) 326-4268.